Troubleshooting Common Discord Bot Issues

Running into problems with your Discord bot? This guide covers the most common issues and their solutions. Our hosting platform is optimized for Discord bots, but sometimes configuration or code issues can cause problems.

Bot Won't Start

If your bot fails to start, check these common causes:

• Invalid Token: Verify your Discord token is correct and hasn't expired
• Missing Dependencies: Ensure all required libraries are installed
• Port Issues: Discord bots don't need to listen on ports; remove server.listen() calls
• Environment Variables: Check that all required environment variables are set

Check your bot's logs in the control panel for specific error messages.

Connection Issues

Connection problems can prevent your bot from appearing online:

• Network Issues: Our DDoS protection might occasionally block connections; contact support
• Token Permissions: Ensure your bot has proper permissions in the Discord Developer Portal
• Intents: For discord.js v14+, make sure intents are properly configured
• Rate Limiting: Implement proper rate limiting to avoid being blocked by Discord

Performance Issues

If your bot is slow or unresponsive:

• Resource Limits: Check if you're hitting RAM or CPU limits; consider upgrading your plan
• Inefficient Code: Optimize your bot's code, especially database queries and loops
• Memory Leaks: Monitor memory usage and fix any leaks in your code
• Too Many Servers: Large bots might need more resources; monitor server count vs. performance

Command Not Working

If specific commands aren't responding:

• Event Handlers: Ensure your event listeners are properly registered
• Permissions: Check bot permissions in the server and channel
• Prefix Issues: Verify the command prefix is correct
• Case Sensitivity: Commands might be case-sensitive

API Rate Limits

Discord has strict rate limits to prevent abuse:

• Global Rate Limit: 50 requests per second globally
• Per-Route Limits: Vary by endpoint (check Discord API docs)
• Implement Rate Limiting: Use libraries like discord.js built-in rate limiting
• Queue Requests: Implement request queuing for high-traffic bots

Database Issues

Common database-related problems:

• Connection Errors: Verify database credentials and connection strings
• Timeout Issues: Increase timeout values for slow queries
• Memory Issues: Large datasets might exceed available RAM
• Concurrent Connections: Check connection pool limits

File Upload Problems

If file uploads aren't working:

• File Size Limits: Discord limits file sizes (8MB for regular, 50MB for nitro)
• Permissions: Bot needs "Attach Files" permission
• File Types: Some file types might be blocked
• Network Issues: Large files might timeout on slow connections

Debugging Tools

Use these tools to diagnose issues:

• Console Logs: Check your bot's console output in the control panel
• Discord Developer Portal: Monitor bot status and debug information
• Uptime Monitoring: Use our built-in monitoring tools
• Performance Metrics: Monitor RAM, CPU, and network usage

Getting Help

If you can't resolve the issue yourself:

• Check our other knowledgebase articles for specific guides
• Search our Discord server for similar issues
• Create a support ticket with detailed information
• Include error logs, your bot's code, and steps to reproduce

For more help, visit our Discord server at https://discord.gg/fynix or create a ticket at https://billing.fynix.host/submitticket.php.